If I back a reward with more than one pair of jeans, can I mix and match styles/sizes?
Yes, of course! Why not get one for your second half? You can mix and match between sizes and cuts. If we hit our stretch goals and we have more washes available, you can mix and match between those as well. We will be sending out a survey at the end of our campaign that will allow you to select what you want.
Last updated: November 22, 2015 10:18
What is the weight of your denim?
Our denim is a 10oz dual-FX denim.
Last updated: November 22, 2015 10:18
What is the fabric content of your denim?
93% Cotton, 5% Elasterell-poly, 2% Lycra.
Last updated: November 22, 2015 10:18
I would like to order more than three pairs. What options do I have?
Your best option would be to select the $299 option and add $89 for each additional pair. This way you get the same price as our early bird pricing plus a free tee.
Last updated: November 22, 2015 10:18
What if they don't fit?
One of the most amazing things about our denim is that they naturally fit so many different body types thanks to our stretch technology. We have had women fit into jeans that are 4 sizes smaller than they usually wear and the denim stretches like yoga pants and still fit and flatter their body. That being said, we also offer a sizing guarantee. We’ll send you a pre-paid envelope that you can send back to us and we’ll exchange them or refund you.
Last updated: November 27, 2015 10:37
When I back more than 3 pairs of jeans, will I incur extra shipping charges?
No (sorta). We got you covered if you live in Canada or the United States. If you’re overseas, please add $5 extra shipping per pair.
Last updated: November 22, 2015 10:18
Will I incur extra duties and fees since I don't live in Canada?
We’ll try to prevent this for you. Since Kickstarter is a crowd-funding platform, you’re technically not buying our jeans. We’re gifting them to you for backing us. So we will be marking all of our shipments as a gift.
Last updated: November 22, 2015 10:18
Is your currency in CAD or USD?
Our currency is in USD.
Last updated: November 22, 2015 10:20
Can I get a chalk bucket or hat instead of the free t-shirt that comes with my reward?
Unfortunately, not anymore. It doesn’t work out logistic wise for us to do this. If we previously agreed to this, please email [email protected] and we will try and work something out.
Last updated: January 07, 2016 12:45
If I back a reward with more than one pair of jeans, can I mix and match styles/sizes?
Yes, of course! Why not get one for your second half? You can mix and match between sizes and cuts. If we hit our stretch goals and we have more washes available, you can mix and match between those as well. We will be sending out a survey at the end of our campaign that will allow you to select what you want. Last updated: Sun, Nov 22 2015 1:18 pm EST
What is the weight of your denim?
Our denim is a 10oz dual-FX denim. Last updated: Sun, Nov 22 2015 1:18 pm EST
What is the fabric content of your denim?
93% Cotton, 5% Elasterell-poly, 2% Lycra. Last updated: Sun, Nov 22 2015 1:18 pm EST
I would like to order more than three pairs. What options do I have?
Your best option would be to select the $299 option and add $89 for each additional pair. This way you get the same price as our early bird pricing plus a free tee. Last updated: Sun, Nov 22 2015 1:18 pm EST
What if they don’t fit?
One of the most amazing things about our denim is that they naturally fit so many different body types thanks to our stretch technology. We have had women fit into jeans that are 4 sizes smaller than they usually wear and the denim stretches like yoga pants and still fit and flatter their body. That being said, we also offer a sizing guarantee. We’ll send you a pre-paid envelope that you can send back to us and we’ll exchange them or refund you. Last updated: Fri, Nov 27 2015 1:37 pm EST
When I back more than 3 pairs of jeans, will I incur extra shipping charges?
No (sorta). We got you covered if you live in Canada or the United States. If you’re overseas, please add $5 extra shipping per pair. Last updated: Sun, Nov 22 2015 1:18 pm EST
Will I incur extra duties and fees since I don’t live in Canada?
We’ll try to prevent this for you. Since Kickstarter is a crowd-funding platform, you’re technically not buying our jeans. We’re gifting them to you for backing us. So we will be marking all of our shipments as a gift. Last updated: Sun, Nov 22 2015 1:18 pm EST
Is your currency in CAD or USD?
Our currency is in USD. Last updated: Sun, Nov 22 2015 1:20 pm EST
Can I get a chalk bucket or hat instead of the free t-shirt that comes with my reward?
Sure, why not. Last updated: Mon, Nov 23 2015 10:31 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.